The online store www.hiirematid.ee is owned by Veebindus OÜ (registry code 16864145).
1. These terms of sale apply to purchases from the online store. Product prices are shown next to the products. A delivery charge is added to the price. The delivery charge depends on the delivery method and is displayed to the buyer when placing the order. Product information is provided next to each product in the online store.
2. To order goods, add the desired products to your basket. To complete the order, fill in the required fields and choose a delivery method. The amount due will then be displayed and can be paid securely using the following payment methods:
- Estonian bank links: Swedbank, SEB, Luminor, LHV, Coop Pank, Citadele
- Google Pay, Apple Pay
- Visa/Mastercard card payments
- Please note: when paying by bank link, make sure to click “Return to merchant” on the bank’s page.
Payments are processed by AS LHV PANK. Payment takes place outside the online store in a secure environment: the relevant bank’s secure environment for bank-link payments, and LHV Bank’s secure environment for credit card payments. The seller does not have access to the customer’s bank or credit card details.
The online store owner is the controller of personal data and transfers the personal data required to make payments to the processor LHV.
The contract takes effect when the amount due is received in the online store’s bank account. If the ordered goods cannot be supplied because they are out of stock or for another reason, the buyer will be informed as soon as possible and the payment, including delivery costs, will be refunded without delay, but no later than 14 days after receipt of the goods.
Delivery costs depend on the buyer’s location and selected shipping method and are displayed at checkout before the order is confirmed. We ship orders directly from Estonia and usually dispatch them on the next working day after purchase. After dispatch, the buyer receives a tracking number by email.
We ship from Estonia across Europe. Typical delivery times depend on the destination: 2–4 working days to Baltic and Nordic countries, around 4–7 working days to most of Central Europe, and around 5–9 working days to Southern and Western Europe. We use standard shipping methods; any faster delivery must be agreed separately before ordering.
Within Estonia, deliveries are handled by Omniva, Itella Smartpost and DPD. Orders of €50 or more qualify for free delivery to Estonian parcel lockers using a free shipping method offered at checkout. Shipping prices and available methods for other European destinations are displayed at checkout.
If part of an order is returned and the final order total falls below €50, the delivery charge is deducted from the refund.
Before using the product, the buyer must read the safety and operating instructions provided with the product or available in the online store. By making a purchase, the buyer confirms that they have read and understood the instructions and agree to the terms and advice given in them. The seller is not liable for damage resulting from failure to follow the instructions, improper use or failure to comply with the safety requirements in the instructions.
For standard catalogue products, consumers have the right to withdraw from the online purchase within 14 days of receiving the goods. This right of withdrawal does not apply to buyers who are legal persons.
The withdrawal exception applies to goods made using the consumer’s personal design or individual specifications, or goods that are clearly personalised. Selecting a standard size or colour offered in the shop, or manufacturing an item after an order is placed, does not in itself make it a personalised order.
If a product is defective or differs from the order, please contact info@hiirematid.ee. These cases are handled separately from ordinary withdrawal; the exception for personalised goods does not limit the buyer’s rights regarding defective goods.
You can withdraw from the contract online using the “Withdraw from contract” function in the website footer.
When exercising the 14-day right of withdrawal, you may examine the product as necessary to establish its nature, characteristics and functioning, as you would in a shop. Please return the included accessories, documentation and any gift, and pack the product securely for transport, preferably in its original packaging. Missing original packaging or examining the product within the permitted limits does not in itself exclude the right of withdrawal.
If the goods have been used beyond what is necessary to establish their nature, characteristics and functioning, or show signs of use or wear, the online store may reduce the refund to reflect the decrease in value.
To return goods, contact us here no later than 14 days after receiving them.
The buyer pays the cost of returning goods, unless the goods are returned because they do not match the order, for example if they are incorrect or defective.
The buyer must return the goods within 14 days after submitting the withdrawal notice or provide evidence that the goods were handed to a carrier within that period.
In the event of withdrawal, the online store will refund payments received under the contract, including the cost of standard delivery, without undue delay and no later than 14 days after receiving the withdrawal notice. The conditions for withholding a refund are described in the following paragraph.
The online store may withhold the refund until it has received the goods or until the buyer has provided evidence that the goods have been sent back, whichever occurs first.
If the buyer expressly chose a delivery method other than the least expensive standard delivery offered by the online store, the online store is not required to refund the additional cost above the standard delivery charge.
The online store may withdraw from a sale and request the return of goods if, due to an error, the price shown in the online store was substantially below the market price.
Free delivery no longer applies if the customer returns part of an order and the final purchase amount falls below €50. In this case, the delivery charge is deducted from the refund.
The online store is liable for any lack of conformity or defect in goods sold to the buyer that existed at the time of delivery and becomes apparent within two years of delivery to the buyer. During the first six months after delivery, a defect is presumed to have existed at the time of delivery. It is the online store’s responsibility to rebut that presumption.
If a defect becomes apparent, the buyer may contact the online store by emailing info@hiirematid.ee no later than two months after discovering it.
The online store is not liable for defects that arise after the goods have been delivered to the buyer.
If goods purchased from the online store have defects for which the online store is liable, the online store will repair or replace the defective goods. If replacement is not possible, the online store will refund all payments associated with the sales contract.
The online store will respond to a consumer’s complaint in writing or in a format that can be reproduced in writing within 14 days.
Complaints about the online store should be emailed to info@hiirematid.ee.
Before using the product, the buyer must read the safety and operating instructions provided with the product or available on the website. By placing an order, the buyer confirms that they have read and understood these instructions and agree to follow all terms and recommendations contained in them. The seller is not liable for damage resulting from failure to follow the instructions, use of the product for an unintended purpose or failure to comply with the safety requirements in the instructions.
Read our privacy policy here.
Read the safety and operating instructions here.
Read the care instructions here.
