FREQUENTLY ASKED QUESTIONS

We ship all orders directly from Estonia. Delivery times depend on your location:

• Baltic and Nordic countries: usually 2–4 working days
• Most of Central Europe: around 4–7 working days
• Southern and Western Europe: around 5–9 working days

Once your parcel has been dispatched, you will receive a confirmation email with a tracking number. Use it to follow your order online until it arrives at your door.

Delivery costs are calculated at checkout based on your location and chosen shipping method.

We ship from Estonia to destinations across Europe. Delivery takes 2–9 working days, depending on the destination.

We currently offer standard delivery only. If you need your order sooner, contact us before ordering and we will try to arrange faster delivery where possible.

Yes! We usually dispatch orders on the next working day after purchase. Once your parcel is on its way, we will email you a tracking number.

If the email has not arrived, check your spam folder. If you still cannot find it, contact us at info@hiirematid.ee.

Once your parcel has been dispatched, the order can no longer be changed or cancelled. If you would like to make a change or cancel, let us know as soon as possible after ordering so we can try to accommodate your request.

Yes, an invoice is sent to you automatically by email as soon as your order is confirmed.

All our mousepads are shipped in custom Hiirematid.ee packaging.

If you would like special packaging or gift wrapping, or are sending the order as a gift, email info@hiirematid.ee and we will find a suitable solution.

If your product arrives with a defect, contact us through our Contact page and we will find a solution together.
As all our products are made to order, we handle refunds and returns on a case-by-case basis.

Please note that we cannot accept returns caused by a customer error, such as entering incorrect information when ordering.

Yes, that is completely normal. The smell comes from the natural rubber base, which heats up during printing. It fades over time, especially if you keep your mousepad in a well-ventilated place away from direct sunlight.

To speed things up, you can also gently wash the mousepad by following the instructions below.

Our mousepads can be washed by hand and are easy to care for. We recommend lukewarm water and a natural soap. Avoid harsh chemicals and very hot water, which can damage the material.

Wash the surface gently without rubbing hard, to protect the fabric.

After washing, let the mousepad air-dry naturally or roll it in a towel to absorb excess moisture. Avoid direct sunlight, which can fade the colours.

All our mousepads have a natural rubber base for a firm, non-slip grip and a finely textured fabric surface for smooth, precise mouse movement.

Our mousepads are made from rubber and fabric bonded under high heat and pressure. This process may cause the final dimensions to vary slightly, by up to around 5%, from those shown on the product page.

Our mousepads are suitable for gaming, work and everyday use. They are designed for smooth movement, reliable desk protection and comfortable use.

Sorry, we do not share HD wallpapers of our designs, to help prevent copyright infringement.

Our LED mousepads are built to last. With proper care, the LED strip can last around 7–10 years.

First, check the USB connection and try another port. If the problem persists, contact our customer support. We will be happy to help find the cause and resolve it.

The mousepad is powered by USB, so no batteries are needed. Simply connect it to your computer, console or USB power adapter and the lighting turns on.

Yes! Without power, it still works as a regular high-quality mousepad. The only difference is that the LED lighting stays off until you connect it.

The surface is water-resistant and easy to wipe clean with a damp cloth. For a deeper clean, gently hand-wash it with a microfibre cloth, keeping the area around the USB port completely dry.

Not at all. The LEDs use low voltage and very little energy, so the mousepad stays cool and comfortable even during long gaming or work sessions.

Yes! Our glass mousepads are made from high-quality tempered glass designed to last. They are very durable and will not crack or break during normal use.

Like any surface, a glass mousepad creates some friction, which can wear down standard mouse feet over time. To keep movement smooth, we include quality mouse skates with every glass mousepad. Attach them to your mouse for the best glide and a longer lifespan.

Glass mousepads sound slightly different from fabric pads, where mouse movement is almost silent. There is a light friction sound between the mouse and glass that most people quickly get used to.

For even quieter movement, use the quality PTFE mouse skates included with the mousepad. Attaching them to your mouse makes movement noticeably smoother and quieter.

Modern gaming mice with quality sensors work very well on glass. Older mice may not track as reliably, so we recommend using a glass mousepad with a newer mouse.

It is easy: wipe the surface with a soft cloth and glass cleaner or warm soapy water. Unlike fabric mousepads, glass does not absorb liquids or stains.

No. Our glass mousepads have a non-slip rubber base that keeps them firmly in place, even during the most intense gaming sessions.

With proper care, a glass mousepad can last for years without losing its performance. The surface does not wear like fabric or rubber and resists scratches during normal use.

Absolutely. The ultra-smooth glass surface reduces resistance, helping your hand and wrist feel less tired during extended use. The non-slip rubber base also holds the pad firmly in place, protecting your desk and keeping you comfortable while gaming or working.

Lead times for custom mousepads depend on our current order volume. Contact us directly for the latest production estimate.

If you have an idea but no finished design, get in touch and we will help bring it to life. For a quote covering both the custom mousepad and design work, complete the contact form on our Custom orders page.

We cannot print trademarked or copyrighted material without permission. By submitting a design, you confirm that you have the right to use it. We also reserve the right to decline content that is defamatory, vulgar, pornographic, indecent, harassing, threatening, harmful, invasive of privacy, offensive, inflammatory or otherwise inappropriate.

For the best result, send a high-resolution image, preferably at least 150 DPI. HD wallpapers and other high-quality images usually work well. If you are unsure whether your image is suitable, send it to info@hiirematid.ee and we will check it before printing.